Frequently Asked Questions

Email us at info@wingotrips.com or text (804) 218-8624. For emergencies, call: (804) 218-8624

One Athens property, and the Tybee property, do allow some dogs, based on Association rules. There is a pet fee. Inquire when you make your reservation.

First, make sure you are using the keypad, not the actual lock box. Hit home or lock, let it reset, type code, wait a second, open door with the door handle.

In Athens, Yes, there is a code. In Tybee, no, it is open during open hours.

It was sent in Check-In Instructions.

Please make sure it is plugged in completely, then contact us as needed.

We give discounts to repeat customers, or long stays (over a week) in some cases.

Yes. In Tybee, there are two, covered, labeled spaces. In Athens, there is an open parking lot.

With at least a day’s notice, please contact us by email, text or form and we will arrange it if possible.

If you cancel with two weeks notice, you will receive a full refund, minus a 2% processing fee. If you cancel within two weeks, we can return the cleaning fee, and we can return nightly rate for any nights we are able to rebook. You must cancel through the website contact form.